Privacy policy

Evok High Performance Gym(“Evok”, “we”, “us”) operates this website at evokgym.com. Our gym is located at 7/505 Pittwater Road, Brookvale NSW 2100, Australia.

This policy explains what personal information we collect through the website, how we use it, and your rights.

We only collect personal information you give us directly:

• Contact form submissions: the name, email address, optional phone number, and message you submit via /contact.
• Server logs: our hosting provider (Google Firebase) may retain standard request logs (IP address, user agent, timestamp) for security and operational purposes.

We do not currently use cookies, analytics, advertising trackers, or third-party fingerprinting on this site.

When you join as a member — online or when our staff set up your membership — we collect your contact details, date of birth, address, emergency contact, and any health information you choose to disclose on your membership agreement. We store this in a secure database (Neon, hosted in Sydney, Australia) so we can manage your membership.

Membership payments are handled by Stripe. Your card or bank-account details are entered directly into Stripe's secure fields and are never seen or stored by us — we only keep a token that lets Stripe bill your membership. For bank direct debits we retain the direct-debit authority (mandate) you provide. Stripe is PCI-DSS compliant; see stripe.com/privacy.

Contact form submissions are sent to contact@evokgym.comso we can reply to your enquiry. We may keep correspondence as long as it's relevant to a conversation, an enquiry, or a member relationship.

We never sell your data or share it for marketing purposes.

The contact form passes through three services owned by us or by trusted processors:

• Google Firebase — hosts the website and runs the small server function that processes the contact form. Hosted in Australia (australia-southeast1).
• Microsoft 365 — hosts our contact@evokgym.com mailbox where your message is delivered.
• Neon — our member database, hosted in Sydney, Australia.
• Stripe — processes membership payments and securely stores card / bank details.
• DocuSign — captures your signed membership agreement / waiver.

Both providers may retain technical logs and back-ups in line with their own policies. Data may be transferred to or stored in jurisdictions where these providers operate.

Under the Australian Privacy Act, you can ask us what personal information we hold about you, ask us to correct or delete it, or raise a concern about how we handle it. Email contact@evokgym.com and we'll respond within a reasonable period.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

We may update this policy as the website grows. The “Last updated” date at the top reflects the most recent revision.

Questions about this policy? Email contact@evokgym.com or call +61 433 200 755.